KUALA LUMPUR, Aug 26 (Bernama) -- InMoment, the leader in Experience Intelligence (XI) will host a session with Minor DKL Food Group on Aug 28, at Forrester’s CX Singapore 2019.
Minor DKL Food Group is a leading food franchisor and owner of several brands including The Coffee Club, Ribs & Rumps Restaurants, and Coffee Hit franchises, totalling 450 restaurants throughout 11 countries, according to a statement.
The session will present ‘The Real Work of Turning CX Insights into Results’, bringing together some of the world’s best customer experience thought leaders, technology providers, and professionals.
Minor DKL chief operating officer, Stephen Hazard will explain how Minor DKL has successfully operationalised key CX insights that led to impressive business results.
“Minor DKL truly, is an incredible example of not only being customer-minded, but actually taking action on the intelligence it uncovers,” said InMoment chief marketing officer, Kristi Knight.
“It’s proving to be a leader both in the competitive restaurant industry, as well as in the realm of CX as a whole.”
InMoment helps organisations deliver more beneficial and memorable experiences in every moment. More information at https://www.inmoment.com.
-- BERNAMA
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