KUALA LUMPUR, Dec 3 (Bernama) -- The Sabio Group has acquired flexAnswer Solutions -- a Singapore-based provider of innovative Virtual Assistant solutions -- to strengthen its digital offering and continues the development of its business in the APAC region.
The initiative adds flexAnswer’s capabilities offered to Sabio existing partners. It will have a stronger portfolio to help organisations optimise digital engagement and seamlessly integrate this with other digital and human assisted services traditionally provided through contact centres.
The acquisition follows Horizon Capital’s original 2016 strategic investment in Sabio and is part of an ongoing growth plan to broaden the company’s solutions portfolio and geographic coverage, a statement said.
CEO of the Sabio Group, Andy Roberts, said they were focused on empowering organisations with the insight and solutions they need to ensure better visibility, increased responsiveness and greater control across every customer interaction.
“Adding flexAnswer into our digital proposition will help more of our clients to take advantage of the latest conversational AI-enabled virtual assistant technology so that they can deliver brilliant multi-channel customer experiences,” added Roberts.
flexAnswer offers a comprehensive Virtual Assistant platform – covering web, voice and messaging channels which can be applied externally to support customers and internally to support advisors from a single implementation.
Its virtual assistant technology now supports over 70 different web-based customer service solutions for Government departments and agencies across Singapore. More details on www.flexanswer.com or www.sabio.co.uk.
-- BERNAMA
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